Citizens Bank

What To Do If You Are A Victim

Identity theft can occur when someone uses your name, Social Security, credit card or bank account numbers without your authorization. Losing or misplacing items goes beyond being an inconvenience when your Identity is at stake. Here are steps to take when you've lost an ATM / Debit card, a checkbook, your wallet, etc.

If you believe your identity has been used fraudulently, call 800-604-9368 to report the issue and we can notate your accounts.

To begin the identity theft reporting process, use the universal ID Theft Affidavit at www.consumer.gov/idtheft to have a fraud report placed on your account(s). You may also call the Federal Trade Commission’s toll-free ID Theft Hotline at 1-877-IDTHEFT for more information.

If you need to open a new Citizens Bank checking account as a result of suspected fraud, we will assist you in the transfer and provide a free box of Citizen Bank logo checks for your new account.

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Citizens/Champaign Bank will never ask you for account or personal information via email or a link to a website. If you received a suspicious email and provided your account or personal information, contact Customer Service immediately at (888) 383-5133.

For your convenience, Citizens Bank offers various links that may direct you away from the Citizens web site. Citizen Bank is not responsible for content or security of these web sites.
NOTICE OF CHANGES IN TEMPORARY FDIC INSURANCE COVERAGE FOR TRANSACTION ACCOUNTS- All funds in a "noninterest-bearing transaction account" are insured in full by the Federal Deposit Insurance Corporation from December 31,2010, through December 31,2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to depositors under the FDIC's general deposit insurance rules. The term "noninterest-bearing transaction account " includes a traditional checking account or demand deposit account on which the insured depository institution pays no interest. It also includes Interest on Lawyers Trust Accounts ("IOLTAs"). It does not include other accounts, such as traditional checking or demand deposit accounts that may earn interest, NOW accounts, and money-market deposit accounts. For more information about temporary FDIC insurance coverage of transaction accounts, visit www.fdic.gov. .